Email on Tor Project status

[Resolved] Router maintenance at Hetzner

Tue, 03 Dec 2024 03:30:00 +0000

Hetzner has planned an emergency maintenance window on all of their routers, which will cause a network outage on all of our hosts in their datacenters. The maintenance window is planned on December 3rd 2024 from 3:30 UTC to 5:30 UTC, during which the network may experience spurious outages.

Services should come back online automatically as soon as network connectivity is restored by Hetzner.

[Resolved] Switching mail servers

Mon, 25 Nov 2024 11:00:00 +0000

On November 25st 2024, starting at 11:00 UTC, we will be switching to new mail servers for receiving and forwarding mail sent to torproject.org. If all goes well, there will be no downtime and deliverability to external providers like gmail will improve.

If all does not go well, please reach out on IRC or file an issue on Gitlab, do not mail us since e-mail may obviously not be reliable. For more details on how to get in touch and how to report e-mail problems, see: https://gitlab.torproject.org/tpo/tpa/team/-/wikis/support

Update: all went well :)

[Resolved] Email delivery problems

Wed, 30 Nov 2022 20:00:00 +0000

We have had repeated reports over the past weeks of delivery failures, particularly at Gmail but it’s possible it affects mail delivery across the board.

Update, 2022-12-05: we are deploying emergency workarounds, see issue tpo/tpa/team#40981 for progress updates.

Update, 2022-12-14: DMARC, SPF records and DKIM signatures on outgoing mail hosts deployed, reputation improved. May impact negatively users not using the submission server.

Update, 2022-12-15: mail services considered restored, see TPA-RFC-45 or further improvements.

[Resolved] routing issues at main provider

Tue, 25 Jan 2022 06:00:00 +0000

We are experiencing intermittent network outages that typically resolve themselves within a few hours. Preliminary investigations seem to point at routing issues at Hetzner, but we have yet to get a solid diagnostic. We’re following that issue in issue 40601.

[Resolved] Email delivery problems to Google

Mon, 25 Jan 2021 21:40:00 +0000

Google mail servers are currently bouncing some emails coming from @torproject.org, as sent from our main mail server (eugeni) and third-party servers. This includes lists but may not include all our mail servers (the donation platform, for example, seems to still work).

We are still investigating the problem, followup in issue 40149.

Update, 22:16UTC: it looks like only some emails are being bounced, especially a particular email from a particular sysadmin which made him jump the gun and post this disruption notice. We might actually be in our normal “somewhat disrupted” delivery situation. Stay tuned for more happy days.

Update, 2021-01-27 16:51UTC: it turns out this was a false alarm, and concerns only a single Google group that is refusing emails. Emails are being delivered to Google fine.